RETURNS & EXCHANGE INFORMATION:
In light of the Covid-19 pandemic, we have extended the period for returns and exchanges to 60 calendar days from the date of delivery for orders placed from the 23rd March 2020.
You may return your pair of shoes within 14 days from the date of receipt provided that they are unworn, please return them in their original packaging.
Orders eligible for a Free Return will include a pre-paid Collect+ label.*
Follow the below instructions to start your return:
•Fill out your order form ensuring you mark the items you wish to exchange or return with the corresponding reason code or new size needed.
•Pack the item/s up with the completed form enclosed.
•Go to the Collect + website to print your RETURNS LABEL* or find the most convenient drop off location.
•Attach the return label to the front of your parcel and head to your chosen location.
•You will be given a receipt which includes your tracking number so please keep this safe. Allow 5 working days from the date of arrival for a return to be processed.
•Alternatively, you can pay for the return service of your choice using the label on the order form.
*FREE RETURNS ARE NOT APPLICABLE ON SALE ITEMS. FOR THESE ITEMS, DELIVERY WILL COST £4.49 WITH OUR COLLECT+ SERVICE
IF YOU FEEL THAT YOU ARE ELIGIBLE FOR A FREE RETURNS LABEL BUT HAVE NOT RECEIVED ONE, PLEASE GET IN TOUCH
Access the Global-E Returns Portal to print an easy to use label. This is a subsidised cost which will be deducted from your final refund. We have arranged this in the hope it will make it cheaper and easier than using your normal postal service.
Please be aware that international customs duties and sales taxes are NOT refunded for shipments outside the European Community (EU) and we are not able to offer exchanges on international orders.
|Country / Region||Approx Cost**|
|Rest of Europe*||Eur 6|
|United States||USD 6.5|
|New Zealand||NZD 9|
|Middle East||GBP 5|
|* For list of countries, see terms page|
|** The return cost will be deducted from your final refund|
Hudson London Return & Exchange Terms:
We can exchange a shoe in sizes but we're afraid we cannot exchange your item for a different style.
If your desired size you wish to exchange for is out of stock, a refund will be processed for your returned item.
Allow 5 working days for your return to be processed once received by our warehouse. You will receive an email once it's been actioned.
Any costs relating to the return would be payable by yourself unless we are able to offer an alternative free service in your location.
Any shoes returned damaged, without their original packaging or outside the 14 day period are accepted at the discretion of Hudson Shoe Agencies Ltd. Therefore, should you think you may wish to return any item, please ensure that you keep the original packaging and invoice that the order arrived with.
All refunds will be made to the original payment method used to purchase the goods and can take up to 5 working days to appear in your account.
This does not affect your statutory rights.
On the rare occasion that you may receive a faulty pair, please contact us.