TERMS & CONDITIONS

 

TAKING CARE OF YOUR SHOES

Please love your shoes as much as we do and take care of them. Any leather soled shoes will need special care and should not be worn continuously in adverse weather conditions. For further information please click through this link.

CARD PAYMENTS AND SECURITY

We accept the following cards: Visa, Visa Debit, Visa Electron, Mastercard, Maestro and Solo. We do not store or see
any card information on our system. All card transactions are processed using Secure Trading. For further information
please refer to www.securetrading.com

Payment is taken at point of purchase which will then give you an order confirmation.

TAX CHARGES

All prices include V.A.T where necessary. 

DELIVERY

UK Orders:

Free* Click & collect on all UK Orders (3-5 Working Days)

Our Free click & collect service has 100's of conveniently located collection points.

Free** Standard Delivery on orders over £100 otherwise £2.99 (2-3 working days)

Next Day Tracked - £4.99 (Next Working Day)

Before 12 o'clock Next Day - £9.99 (Next Working Day)

** The below UK locations carry a minimum £4.99 delivery charge:

Northern Ireland, Scilly Islands, Isle of Man, Scottish Islands and the Scottish Highlands which includes postcodes: FK17-99, G83, IV1-28, IV33-39, IV52-54, IV63, KW1-14, PA21-33, PA34-40, PH18- 26, PH30, PH31-41, PH49-50, AB36-38, AB55-56 and all IV postcodes.

International Delivery:

We partnered with Global-e, a third party service acting as your seller-on-record, so you can buy and ship your Hudson Shoes products to over 100 destinations worldwide!

When you buy your Hudson Shoes products from Global-e, you will see that your payment method is charged by **Global-e// Hudson Shoes**,

and the purchase is subject to Global-e’s Terms and Conditions and Privacy Policy (which will be clearly presented in checkout before you place the order).

You can contact Global-e at service@global-e.com or send them a letter to 45 Leather Lane, London EC1N 7TJ United Kingdom

For more information, please visit our returns page here.

 A working day is classed as Monday to Friday excluding any Public Holidays.All orders will be delivered between 9am - 5pm Monday - Friday, please take this into consideration when buying your shoes. Any orders placed over the weekend and Bank Holidays will be processed on the next working day.When a parcel is delivered you will be asked to sign for it as proof of receipt. If you are not there, re-delivery can be arranged with the shipper your door stating how to get your parcel. Unfortunately we are unable to deliver to PO Boxes.

We will contact you immediately if, for any reason, we are unable to fulfill your online order from our warehouse.We will only take payment if we are able to complete your order.

 

We realise not everything in life works out, so in line with UK sales law, you have 14 days from receiving your package to cancel your order. If you wish to cancel the agreement you must notify us of this in writing within the 14 day cooling off period and send your notification to us using our contact form or post to Hudson Shoe Agencies Limited, 20 Hoxton Square, London, N1 6NT. We will then send you an email with details of where you need to return your shoes. You must send the product back within 14 days and in its original packaging. Please make sure the package is clearly addressed and we recommend you keep hold of your tracking as proof of delivery.

 

 

We are happy to provide a refund or exchange on any item received within 14 days of receipt in their original condition and packaging.Fill out the form enclosed in your delivery, mark the items you wish to return or exchange and select a reason code or the new size needed. Place this form back in your package and seal.

You can return your shoes for free* using our Collect+ service. Click here to download your free returns label and attach to the parcel before taking it to a Collect+ drop off location. *FREE RETURNS ARE NOT APPLICABLE ON ORDERS UNDER £50.00 OR ANY SALE ITEMS AND WILL COST £4.49 WITH OUR COLLECT+ SERVICE.

INTERNATIONAL ORDERS:

Access our Returns Portal to print an easy to use label. This is a subsidised cost which will be deducted from your final refund. We have arranged this in the hope it will make it cheaper and easier than using your normal postal service.Please be aware that international customs duties and sales taxes are NOT refunded for shipments outside the European Community (EU) and we are not able to offer exchanges on international orders. 

 

Shoes returned to us without their original packaging or with scratched or damaged soles may not be accepted and will be returned to you. Therefore, should you think you may wish to return any item, please ensure that you keep the original packaging. All refunds will be made to the card originally used to purchase the goods. Some card returns can take up to 10 working days for banks to complete.This can vary between card issuers and unfortunately we are unable to influence this.Any returns received outside the 14 days are accepted at the discretion of Hudson Shoe Agencies Ltd.

This does not affect your statutory rights.