Terms & Conditions and Privacy Policy

 

TAKING CARE OF YOUR SHOES

Please love your shoes as much as we do and take care of them. Any leather soled shoes will need special care and should not be worn continuously in adverse weather conditions. For further information please click through this link: https://www.hudsonshoes.com/shoecare.html

CARD PAYMENTS AND SECURITY

We accept the following cards: Visa, Visa Debit, Visa Electron, Mastercard, Maestro and Solo. We do not store or see
any card information on our system. All card transactions are processed using Secure Trading. For further information
please refer to www.securetrading.com

Payment is taken at point of purchase which will then give you an order confirmation.

TAX CHARGES

All prices include V.A.T where necessary. 

 INTERNATIONAL DELIVERY

We partnered with Global-e, a third party service acting as your seller-on-record, so you can buy and ship your Hudson Shoes products to over 100 destinations worldwide!

When you buy your Hudson Shoes products from Global-e, you will see that your payment method is charged by **Global-e// Hudson Shoes**,

and the purchase is subject to Global-e’s Terms and Conditions and Privacy Policy (which will be clearly presented in checkout before you place the order).

You can contact Global-e at service@global-e.com or send them a letter to 45 Leather Lane, London EC1N 7TJ United Kingdom

 ThresholdDelivery cost under thresholdDelivery cost above threshold
Country / RegionLocal Curr.EU RoadExpressEU RoadExpress
Eurozone*EUR 50EUR 9.99*EUR 14.99FREE*EUR 14.99
Rest of Europe*GBP 50GBP 9.99*GBP 14.99FREE*GBP 14.99
United StatesUSD 60N/AUSD 12.99N/AFREE
CanadaCAD 80N/ACAD 14.99N/AFREE
AustraliaAUD 80N/AAUD 14.99N/AFREE
New ZealandNZD 80N/ANZD 14.99N/AFREE
Middle EastGBP 50N/AGBP 14.99N/AFREE
ROW**GBP 50N/AGBP 14.99N/AFREE
*For list of countries, see table below* where available* where available
**Russia Express is a Standard Courier OnlyLocal Curr.Tracked PostExpressTracked PostExpress
ChinaCNY 428CNY 118CNY 128FREEN/A
Exclusions:
 A working day is classed as Monday to Friday excluding any Public Holidays.All orders will be delivered between 9am - 5pm Monday - Friday, please take this into consideration when buying your shoes. Any orders placed over the weekend and Bank Holidays will be processed on the next working day.When a parcel is delivered you will be asked to sign for it as proof of receipt. If you are not there, re-delivery can be arranged with the shipper your door stating how to get your parcel. Unfortunately we are unable to deliver to PO Boxes.

We will contact you immediately if, for any reason, we are unable to fulfill your online order from our warehouse.We will only take payment if we are able to complete your order.
We reserve the right to cancel an order at anytime and make a full refund up until the time of despatch.Delivery times may differ from the stated times during busier periods so please be aware of this when placing your order.
 
EurozoneRest of EuropeMiddle East
AustriaAlbaniaBahrain
BelgiumAndorraEgypt
CyprusBelarusIran
EstoniaBosnia-HerzegovinaIraq
FinlandBulgariaIsrael
FranceCroatiaJordan
GermanyCzech RepublicKuwait
GreeceDenmarkLebanon
IrelandGibraltarOman
ItalyHungaryQatar
LatviaLiechtensteinSyria
LuxembourgF.Y.R.O.M (Macedonia)Turkey
MaltaMoldovaUnited Arab Emirates
MonacoMontenegroYemen
NetherlandsMontserrat 
PortugalNorway 
San MarinoPoland 
SlovakiaRomania 
SloveniaSerbia 
SpainSweden 
Vatican CitySwitzerland 
Ukraine  
 
GROOM PACKAGE TERMS AND CONDITIONS
By taking advantage of the Hudson London ‘Groom Package’ you agree on these terms and conditions:
1. Voucher must be used at point of checkout on the Hudsonshoes.com website.
2. This offer is not exchangeable for cash and is not to be used in conjunction with any other offer, discount, staff discount, Student Discount or promotion.
3. Hudson Shoes Agencies Limited reserves the right to (i) cancel this Offer (ii) refuse to allow any individual to participate in the Offer (iii) decline to accept orders where, in its opinion, an Offer code is invalid for the order being placed and (iiii) amend these terms and conditions (and will use reasonable endeavors to notify changes to all customers).
4. These terms and conditions shall be governed by and construed in accordance with English law and exclusive jurisdiction of the English courts in the event of a dispute.
5. Only valid when advertised on the site.
6. Where any goods are returned (except for an exchange), we are entitled to either require the return of all goods delivered as part of this Multi-buy offer at your cost or charge you for the goods retained by you at the full price quoted on this site.
7. This offer may only be used on full price footwear items only.
8. All shoe care; accessories & gift cards are excluded from this promotion.
9. Four footwear items must be purchased with the 5th pair of footwear free.
10. The item with the lowest price will be redeemed free.  
 
CANCELLING YOUR ORDER
We realise not everything in life works out, so in line with UK sales law, you have 14 days from receiving your package to cancel your order. If you wish to cancel the agreement you must notify us of this in writing within the 14 day cooling off period and send your notification to us by email web-enquiries@hudsonshoes.com or post to Hudson Shoe Agencies Limited, 20 Hoxton Square, London, N1 6NT. We will then send you an email with details of where you need to return your shoes. You must send the product back in its original packaging. Please make sure the package is clearly addressed and we recommend you get a certificate of posting from the Post Office.
 
RETURNS/EXCHANGE POLICY
INTERNATIONAL ORDERS:
Access our Returns Portal to print an easy to use label. This is a subsidised cost which will be deducted from your final refund. We have arranged this in the hope it will make it cheaper and easier than using your normal postal service.Please be aware that international customs duties and sales taxes are NOT refunded for shipments outside the European Community (EU) and we are not able to offer exchanges on international orders. 
 
Please note:Shoes returned to us without their original packaging or with scratched or damaged soles may not be accepted and will be returned to you. Therefore, should you think you may wish to return any item, please ensure that you keep the original packaging.All refunds will be made to the original payment method used to purchase the goods. Some card returns can take up to 10 working days for banks to complete.This can vary between card issuers and unfortunately we are unable to influence this.Any returns received outside the 30 days are accepted at the discretion of Hudson Shoe Agencies Ltd.This does not affect your statutory rights. 
 

PRIVACY POLICY

Hudson Shoes Agencies ("Hudson") is totally committed to protecting the privacy of our site visitors and customers. The Hudson team members are customers themselves of other Internet sites and fully appreciate and respect the importance of privacy on the Internet. We will not disclose information about our customers to third parties except where it is part of providing a service to you - e.g. arranging for a product to be sent to you, carrying out credit and other security checks and for the purposes of customer research and profiling or where we have your express permission to do so.

YOUR CONSENT

We will not sell your name, address, e-mail address, credit card information or personal information to any third party without your permission, but we cannot be responsible or held liable for the actions of third party sites from which you may have linked or been directed to the Hudson website.

Communication & Marketing

If you have made a purchase from our store we may occasionally update you on our latest products, news and special offers via e-mail, post & telephone. You will also be given the opportunity to receive such communications from us and selected third parties when you become a member of Hudson.

All Hudson members have the option to opt-out of receiving marketing communications from us and/or selected third parties. If you do not wish to continue to receive marketing from us and/or selected third parties you should opt-out by visiting 'Your Details' in 'Your Account' on the Hudson website. You can access 'Your Account' once you register and login. Or click on the "unsubscribe" link in any email communications which we might send you.

Cookies

A cookie is a small information file that is sent to your computer, mobile or other device when you visit a website and it will recognise your device on future visits. These types of files do a number of different jobs such as remembering your preferences and chosen items, assisting you to improve your site experience as well as trying to ensure that the adverts or offers you see online are more relevant to you. These “cookies” can be divided into 4 types each of which is outlined below.

Category 1: Strictly Necessary Cookies

These cookies are essential in order to enable the site to provide services you have asked for such as remembering your shopping bag items.

Category 2: Performance Cookies

This type collect anonymous information on how people use the site and the data is merged with other users to enable us to improve how the site operates. For example we utilise Google Analytics cookies to help us understand how customers arrive at our site, browse or use our site and highlight areas where we can improve areas such as navigation, shopping experience and marketing campaigns. The data stored by these cookies never shows personal details from which your individual identity can be established.

Category 3: Functionality Cookies

These remember choices you make such as language, search parameters such as size, colour or product line. These can then be used to provide you with an experience more appropriate with your selections and make the visits more tailored and pleasant. The information is also merged with other users on an anonymous basis to enable us to improve how the site operates. For example our Saved Items feature utilises a cookie to remember the products which you have expressed a wish to save whilst browsing our website.

Category 4: Targeting Cookies or Advertising Cookies

These cookies collect information about your browsing habits in order to make advertising relevant to you and your interests. They remember the websites you have visited and that information is shared with other parties such as advertisers. For example we use 3rd party companies such as Criteo to provide you with more personalised adverts when visiting other websites.

You can change the settings on your browser to prevent cookies being stored on your computer or mobile device without your explicit consent. Your browser “help” section will normally provide details on how to manage the cookie settings.

Site Statistics

We may disclose aggregate, anonymised statistics about the number of visitors to this Website or number of purchases made as required by our investors. We use an independent measurement and research company to gather data regarding the visitors to this Website on our behalf using cookies and code which is embedded in the site. Both the cookies and the embedded code provide statistical information about visits to pages on the site, the duration of individual page view, paths taken by visitors through the site, data on visitors' screen settings and other general information. Hudson uses and stores this type of information, as with that obtained from other cookies used on the site, to help it improve the services to its users. 

Protecting your security

We may use personal information provided by you in order to conduct appropriate anti-fraud checks. Personal information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information. This is done only to confirm your identity - a credit check is not performed and your credit rating is unaffected.

Transfers of your Information

The information that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for Hudson or one of our suppliers. Such processing may, for example, be required in order to fulfill your order, process your payment details or provide support services.

Unfortunately, the transmission of information via the Internet is not completely secure. We will do our best to protect your personal data, but cannot guarantee the security of data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Disclosures of your information

We may disclose your personal information to any of our group of companies. We may also disclose your personal information to third parties:

  • in the event that Hudson sells or buys any business or assets;
  • if Hudson or substantially all of its assets are acquired by a third party, in which case personal data which we hold about our customers may be one of the transferred assets; or
  • if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of; or to protect the rights, property, or safety of Hudson, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Third party sites

Our site may contain links to and from the websites of our partner networks, advertisers and other third parties. If you follow a link to any of these websites, please note that they have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Discount Code policy
Discount codes must be redeemed on the basket page at the point of checkout. You may only use one discount code at point of purchase.  Only discount codes supplied by Hudson London are valid on the website https://www.hudsonshoes.com.  Hudson London has the right to stop any discount code. 
 
Free Cardholder with formal Shoes
Receive a free black cardholder with any purchase of formal work shoe category: https://www.hudsonshoes.com/h-mens/by-occasions/formal.html While stocks last.  Use code at checkout during the point of purchase in order to receive your free cardholder. Code valid until 27/09/17. Discount code may not be used in-conjunction with any other offer or discount. 

 

Checking your Details

If you wish to verify the details you have submitted to Hudson you may do so by contacting us via the e-mail address or address given below. Our security procedures mean that we may request proof of identity before we reveal information. This proof of identity will take the form of your e-mail address and password submitted upon registration. You must therefore keep this information safe as you will be responsible for any action which we take in response to a request from someone using your e-mail and password. We would strongly recommend that you do not use the browser's password memory function as that would permit other people using your terminal to access your personal information.

Contacting us

Hudson Shoes Agencies (at the address below) is the data controller for the purpose of the Data Protection Act 1998 (the Act).

You have the right to access the information which Hudson holds about you and your right of access can be exercised in accordance with the Act. You may lodge an access request for free, but depending upon the personal information you request, we may impose a charge to recover our costs in providing you with details of the information we hold about you. We will notify you of any such change upon receiving your access request, and confirm whether you wish to proceed and pay such charge.

 If you have any other questions please get in touch using our contact form

Or, write to us at:

20 Hoxton Square
London 
N1 6NT
UK