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Free Delivery on all UK Orders (3-5 days)
Our Free Delivery service is via Royal Mail and will be delivered in approximately 3-5 days from when your order is received. If you are not able to take delivery of your order, a card will be dropped through your door asking you to collect your parcel from your local Royal Mail depot.
Express Delivery - £3.99 (2-4 days)
Our express delivery service is via UPS courier and will be delivered within 2-4 working days from placing your order. For Ireland, within 5 working days. All parcels must be signed for as proof of delivery, however if you are unable to receive delivery, a card will be left for you to re-arrange a suitable time to redeliver your parcel
Next Working Day Delivery - £4.99
Our next working day delivery service is via UPS courier and will be delivered on the next working day if ordered before 2pm. For any orders placed after 2pm, delivery will be 2 working days later (excluding bank holidays). All parcels must be signed for as proof of delivery, however if you are unable to receive delivery, a card will be left for you to re-arrange a suitable time to redeliver your parcel.
Unfortunately, we are not able to offer weekend or bank holiday deliveries.
All orders will be delivered between 9am - 5pm Monday - Friday, please take this into consideration when buying your shoes.
Any orders placed over the weekend and Bank Holidays will be processed on the next working day.
If there are any issues or we are unable to fulfill your online order for any reason, a member of customer services will be in touch as soon as possible.
We will provide a full refund if items are returned to us in their original condition with the security seal still intact within 14 days of purchase. This does not affect your statutory rights.
Please fill out the form enclosed in your delivery, mark the items you wish to return and select a reason code. Place this form back in your package and seal.
You can return your shoes for free using our Collect+ service. Click here to download your free returns label and attach to the parcel before taking it to a Collect+ drop off location.
Alternatively you can attach the adhesive label from the invoice onto the parcel and take the package to your local post office. You will be charged the cost of returning the goods if you prefer this method.
The above shoes sizes are an approximate guide only although we make every effort to be as accurate as possible. Should you require further assistance please contact our customer services team at firstname.lastname@example.org