You may return your order within 30 days from the date of delivery.

Returns label created can only be used to return orders from the delivery address in the order details.

Access the Global-E  Returns Portal to print an easy to use label. This is a subsidised cost which will be deducted from your final refund. We have arranged this in the hope it will make it cheaper and easier than using your normal postal service.

Please be aware that international customs duties and sales taxes are NOT refunded for shipments outside the European Community (EU) and we are not able to offer exchanges on international orders.

Country / Region Approx Cost**
Germany Eur 4.99
France Eur 4.99
Rest of Eurozone* Eur 6
Rest of Europe* Eur 6
United States USD 6.5
Canada CAD 8.5
Australia AUD 8.5
New Zealand NZD 9
Middle East GBP 5
China CNY 50
* For list of countries, see terms page
** The return cost will be deducted from your final refund

Hudson London Return & Exchange Terms:

We can exchange a shoe in sizes but we're afraid we cannot change styles.

Allow 5 working days for your return to be processed once received by our warehouse. You will receive an email once it's been actioned. 

Any costs relating to the return would be payable by yourself unless we are able to offer an alternative free service in your location. 

Any shoes returned damaged, without their original packaging or outside the 30 day period are accepted at the discretion of Hudson Shoe Agencies Ltd. Therefore, should you think you may wish to return any item, please ensure that you keep the original packaging and invoice that the order arrived with.

All refunds will be made to the original payment method used to purchase the goods and can take up to 5 working days to appear in your account.

This does not affect your statutory rights.