So, you'd like to send your shoes back...
WEB RETURNS POLICY
Hudson Shoe Agencies Ltd. (“Hudson”) will provide a refund within 14 days of the date of purchase providing items are returned to us in their original condition with the security seal still intact and attached to the item.
Should you wish to return any item: Please log into your account and go to the returns tab. Please select the item from your orders that you wish to return, highlighting it and then select a reason for return. A returns label will then be emailed to you in due course which will need to be attached to the package. Take your package to the Post Office and ensure you receive proof of postage as unfortunately we cannot refund any goods lost in transit.
We will refund to you the original shipping cost however you will be charged the cost of returning the goods.
Please note that shoes returned to us without their original packaging or with scratched or damaged soles may not be accepted and will be returned to you. Therefore, should you think you may wish to return any item, please ensure that you keep the original packaging.
All refunds will be made to the card originally used to purchase the goods.
Please be aware that whilst we aim to get your refund to you as quickly as possible some card returns can take up to 30 business days for banks to complete depending on their processing time. This can vary between card issuers and unfortunately we are unable to influence this.
Any returns received outside the 14 days are accepted at the discretion of Hudson Shoe Agencies Ltd.
This does not affect your statutory rights.
Currently we do not offer exchanges, if you would like a new model of shoe, or swap sizes, a new order will have to be placed.
STORE BOUGHT FAULTY RETURNS POLICY
If you feel there is a fault with your Hudson Shoes; please take them back to the store you purchased them from, together with a proof of purchase. Your receipt acts as your contract with that store. They can then examine the shoe to see if they deem it to be a manufacturer fault.
If advised as such, they can then send it back to us for an internal inspection, at which point it is at retailer discretion as to whether they offer, exchange, credit note or refund. Each of our stockists has its own returns policy, so you will need to check this when making a purchase. If they do not feel it is a manufacturer fault, it is at their discretion.